How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In the original packaging with all the tags intact
- Only brand new items (never smoked from) are returnable. We will not issue a refund for returned items that have been used.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
Can items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
Our warranty covers aesthetic and functional defects arising in the first 30 days of receiving your product.
Contact us via the form below to start a warranty claim. Please provide a photo of the issue so we can help offer the correct solution. Our warranty does not cover damage caused by accidental drops or tip-overs, for which we offer replacement parts to restore your piece.
We offer low cost replacement parts in our shop. Please contact us if you have any questions about which part you need, we'll be glad to help!
Please note that replacement parts are only available to customers who have previously ordered the corresponding product. Waterpipe customers may order any color/size variation of the Waterpipe parts. Handpipe customers may order any color/style variation of Handpipe parts. We will cancel and refund a replacement parts order if no order history for the same product can be found. Additionally, any replacement part order that is deemed to be intended to assemble a completely new product at a steep replacement part discount will be flagged, and placed on hold until we receive photo verification that the original product was wholly destroyed.