Contact us via the form below to initiate a return request. Include the order number and items you would like to return in your message.
· Returns are accepted if we receive the request within 30 days of when you receive your order
· Only brand new items (never smoked from) will be issued a refund. We will not issue a refund for returned items that have been used. This includes items that have been smoked from and cleaned.
· If the return request is accepted, we will create a return shipping label for you.
· A refund for the product cost minus the return shipping cost will be sent within 5 business days of receiving the return package.
· Final Sale items are not eligible for return
Our warranty covers aesthetic and functional defects arising in the first 30 days of receiving your product.
Contact us via the form below to start a warranty claim. Please provide a photo of the issue so we can help offer the correct solution. Our warranty does not cover damage caused by accidental drops or tip-overs, for which we offer replacement parts to restore your piece.
We offer low cost replacement parts in our shop. Please contact us if you have any questions about which part you need, we'll be glad to help!
Please note that replacement parts are only available to customers who have previously ordered the corresponding product. Waterpipe customers may order any color/size variation of the Waterpipe parts. Handpipe customers may order any color/style variation of Handpipe parts. We will cancel and refund a replacement parts order if no order history for the same product can be found. Additionally, any replacement part order that is deemed to be intended to assemble a completely new product at a steep replacement part discount will be flagged, and placed on hold until we receive photo verification that the original product was wholly destroyed.