Handpipe Guide
Getting Started
Getting Started
The cap magnetically attaches on top of the bowl. Use it to store your herb inside and take on the go with you, as well as to contain the ashen smell inside.
The Cap can attach to the base of the Bowl, which gives the Handpipe a stable platform to rest on while you load a bowl.
Getting Started
Attach and remove the Smoke Tool from the Mouthpiece simply by pressing it in and pulling it out of the hole. Capping the mouthpiece with the smoke tool can help contain the smell inside the pipe, when stored.
Getting Started
Carbon Filters can be inserted into the Mouthpiece. Replace the filter at least every 3 sessions. The mouthpiece holds other varieties of standard 9mm filters, such as paper and cotton sold by other brands.
Smoking and Carbing
Hold the pipe in your left hand if you light with your right, and vice versa if you light lefty. The Polished Silver edition bowl has a carb hole on the left side, designed to be covered with the left thumb while smoked from. All other bowl editions are a carb-less design.
Cleaning the Mouthpiece
Do not use a dishwasher or isopropyl alcohol to clean the Wood edition mouthpieces. Instead, scrub the inside of the mouthpiece with a pipe cleaner soaked in isopropyl alcohol. Use a lightly damp cloth to wipe the outside surface clean.
Any resin (Blaze or Matte Black edition) edition mouthpiece is ok to clean clean by machine or alcohol.
Removing the Inner Bowl
Use the Smoke Tool as a lever to pry the Inner Bowl free from the Outer Bowl, as needed for cleaning. Reinstall by pressing the Inner Bowl into the Outer Bowl until the top edge sits just below the rim.
Cleaning the Bowl
Use a disposable cloth soaked lightly in isopropyl alcohol to scrub the inside of the bowl. If a heavy amount of resin is built up inside, soak the bowl in alcohol for 1-2 hours to loosen the resin before scrubbing it clean.
Cleaning the Cap
Scrub the Cap clean with a cloth lightly dampened with alcohol. Do not clean the cap in a dishwasher or by boiling, which will cause it to lose magnetic strength.
Returns
Contact us to initiate a return request. Include the order number and items you would like to return in your message.
· Returns are accepted if we receive the request within 30 days of when you receive your order
· Only brand new items (never smoked from) will be issued a refund. We will not issue a refund for returned items that have been used. This includes items that have been smoked from and cleaned.
· If the return request is accepted, we will create a return shipping label for you.
· A refund for the product cost minus the return shipping cost will be sent within 5 business days of receiving the return package.
· Final Sale items are not eligible for return
Warranty
Our warranty covers aesthetic and functional defects arising in the first 30 days of receiving your product.
Contact us via the support page to start a warranty claim. Please provide a photo of the issue so we can help offer the correct solution. Our warranty does not cover damage caused by accidental drops or tip-overs, for which we offer replacement parts to restore your piece.
Replacements
We offer low cost replacement parts in our shop. Please contact us if you have any questions about which part you need, we'll be glad to help!
Please note that replacement parts are only available to customers who have previously ordered the corresponding product. Waterpipe customers may order any color/size variation of the Waterpipe parts. Handpipe customers may order any color/style variation of Handpipe parts. We will cancel and refund a replacement parts order if no order history for the same product can be found. Additionally, any replacement part order that is deemed to be intended to assemble a completely new product at a steep replacement part discount will be flagged, and placed on hold until we receive photo verification that the original product was wholly destroyed.
