Glass Chamber

I had previously left a 3 star review due to the package being late AF. Customer service was great. They replied to my emails fast and were very helpful. I’ve had my Heir piece for several years now and had to get a new glass piece due to user error. I don’t think I’ll ever switch to another brand. 5 Stars All Day!
Ps I named my piece The Muffler

My glass broke after 3 years of great use. I Was so so excited to see you offered parts. I purchased New glass & Updated rings. The website was great even had a way to show me what size glass I needed. Parts shiped next day and arrived the same week. Back to as Good as new!!Thank you

I bought the 11” white/gold set and also bought the 13” glass & downstem as I wasn’t certain which I wanted. Both are amazing in their own way but am spending more time with the 13”.

Packaging is absolutely beautiful. It brings to mind Apple design (which IMO is top notch). I can’t EVER see needing a new piece again in my life. Unles these guys somehow come up with something new. I also have their hand pipe so I am an Heir family now, for life. Also, the few times I’ve interacted with their customer service they’ve not only been stellar but they’ve gone above and beyond. Go with these guys. You ain’t regret it.

I've been waiting for over half a year for a 13'' replacement. Still nothing. The pipe works great, however, the lack of support is terrible for a pipe that costs over $200.

I ordered a replacement chamber since my kitty caused the first one to break. It came quick and it perfect. I absolutely love that I have the ability to order replacement pieces for my water bong when the unexpected happens! I absolutely love everything I've ordered and will continue to be a customer and fan

I had the 13" model. While waiting for a replacement, I opted for the 11" chamber this time. Its a really nice change of pace. Same great quality and draw.

Fantastic option to purchase glass accessories free from complete kit obligations. Very trustworthy enterprise. Greateful to be a supporter of Heir.

Chamber still doesnt fit. Loose at the top, doesnt pull hits at all. What a disgusting scam this is. NOW I HAVE 2 CHAMBERS THAT DO NOT WORK!!!! Do not order these bongs or replacement pieces.

Everything you make is perfect only things I use is made by you all the rest just went in the cabinet n become glass colectables

I own 3 of the bongs. Just the best 👌

The glass chamber are not durable. I’ve had 2 of them now simple break and splinter off at the top of the glass chamber as I am screwing the mouthpiece back on.
The glass chambers seem to last about 6 month with regular use then they do get weak with normal cleaning and use. It’s frustrating as i may need to find another similar device with a more durable design. I’ve like the smoke heir brand but I’m tired having to replace the parts which are spendy. It seems like if you replace a glass chamber, you need to replace the other pieces as well in order to get a tight seal.

It’s great it’s just a shame they don’t have the smoked glass for the 13

I needed this and you will too

Great replacement

Poor customer service

The seam where it screws together lets air in from both the front and back, making it almost impossible to get a good draw. I reached out to Customer Sevice, who initially responded to have me check and make sure everything was in place correctly. Once I responded that it was, and I was still having the issue, they ghosted me. I want to like this company and their products so much, but I’m now left with $70+ worth of unusable glass and have just moved on to something else entirely.

The adapter is unacceptably loose. Can even use it which in turn means i can't use the banger and cap.

Glass Chamber

BEST PIECE OUT THERE!!!!!

When hand tightening the glass bowl to the top part it broke in my hand. Very minimal use. I really liked the one my brother had. The one I got never seemed to seal properly then the bottom broke Probably gonna trash the rest of it and go back to a normal pipe.

Great glass, almost indestructible

I love this pipe, even though I smashed my first chamber piece by accident within the first month of owning it; it CAN break, even if it feels indestructible! The rig is very top heavy, and on any unbalanced surface it will tip over with the taller 13” piece. The bowl is my biggest issue with the piece and why it’s not 5 stars for me. Even with the rubber gasket, it doesn’t stay seated securely in the mouthpiece and can easily tip out while handing it to another fellow gardener, very sad when it’s freshly packed too ;( This goes for the bowl converter attachment as well - it falls out even more easily, I think.

Glass Chamber

I think adding a filtration system to the bong is a great idea - well done!

Awesome Product super fast delivery and amazing customer service comes with a price but this Product is absolutely love able! When it comes to cleaning it’s where it’s shines (…) the most!

I originally had the smoked glass mainly because I thought it would hide the residues of smoking better. This water pipe is so easy to clean I don't have to worry about that ugliness of dirty glass as with other smoking pipes. I treated my self to a clear glass chamber so I can see the beautiful medical smoke as it is drawn through the water pipe and I can make sure I "take the entire dose".

Thank you for the 5-star customer service I received recently. I needed to replace a glass chamber, and was aided in making sure I had the correct one to fit my older model water pipe. I appreciate the patience in helping me get what I needed. I will continue to recommend your products!

I love my heir waterpipe. Had it for year. Recently broke the glass needed a replacement. One small point of feedback. I ordered a replacement glass bottom for my heir Water pipe. couldn’t locate my original order. Items are labeled 11 and 13. I thought the 11 was closer to what i needed cause the stem was 8 inches. But it’s labeled overall waterpipe height not the glass bottom itself. Might save some returns clarifying that

It’s good glad there’s replacements

Heir has the best products and elite customer service. Everything’s built sturdy, but if you do need a replacement ,it’s never a hassle. I’m a fan.

I never even got it yet!