10 Activated Carbon Filters are included with the Handpipe. The Handpipe accepts 9mm x 36mm length filters of paper, cotton, or activated carbon/charcoal variety.
Do not use a butane torch lighter with the Handpipe, or attempt to heat the Handpipe to a high temperature for smoking concentrates.
Heir Handpipe includes a 30-Day Warranty.
30 Day Warranty period begins on the date that the order is delivered. Our warranty applies to defects that render products non-functioning and less than premium quality. Specifically; air tight sealing, fit and finish defects, and non-accidental breakage caused by regular use as described in our User Manual. If we determine at our sole discretion that the claimed defect is covered by our warranty, we will offer a replacement part at no charge. Email [email protected] with a description of the issue, order number, and picture of the issue, to open a warranty claim.
Returns for full refund are accepted within 30 days of your order’s delivery date, as long as the product is returned unused and in like-new condition. To initiate a return request, email [email protected] with a description of any issue and your order, and your order number. We will reply to accept or deny your return request based upon the timing and condition of your order. When a return request is accepted, instructions will be provided for return shipping the item(s). Return shipping costs are borne by the customer. Once the returned item(s) are received in good condition, a refund will be processed. Refund processing time can take 5-7 business days from the date the returned package is received.
Remove the mouthpiece and insert a filter into the cavity. The Handpipe accepts 9mm x 36mm length filters of paper, cotton, or activated carbon/charcoal variety. Please see the FAQ above for links to replacement filters found online.
Loading and Capping
If you are taking a loaded bowl on-the-go, fill it to only about half of the total depth of the bowl cavity. Before capping a loaded bowl, remove any excess smoking product from the rim of the bowl. Press the cap onto the bowl, and check that it will not slide off by pushing on it from the sides.
Ashing with the Cap
Place the cap on, and tap the bowl down onto a table or any other surface to loosen the ash. While keeping the bowl turned upside-down, remove the cap over your Ashtray.
Clean the mouthpiece as often as every 5 smoke sessions. The pipe cleaners will remove any large particulates caught inside. Dip the pipe cleaner in isopropyl alcohol before scrubbing for even more help cleaning resin out.
Remove the glass Inner Bowl by gently prying it out from the side with the Smoke Tool. Dump any particulates out of the Outer Bowl, before wiping the inside clean. 70% Isopropyl alcohol cleaning wipes are used here.
Inner Bowl Precaution
Do not remove the inner bowl by prying it out with the Smoke Tool, as shown here. Do not poke the Smoke Tool into the Inner Bowl hole for any reason. Doing so can chip the glass.
Inserting the Inner Bowl into the Outer Bowl
Line the gasket of the Inner Bowl up around the rim of the Outer Bowl, then press the Inner Bowl down evenly. Next, press around the rim of the Inner Bowl to evenly position it within the Outer Bowl.