Reviews
5 out of 5 stars (based on 30 reviews)
Excellent Product and Customer Service
February 10, 2023
Excellent Product and Great Customer Service! Very happy with my classic handpipe!
k
Outstanding product and service
January 2, 2023
The packages arrived early and in excellent condition, Heir took great care to ensure products were safe during shipping. I am overly impressed with the quality of design and craftsmanship with my new 13 and trails edition hand pipe. I look forward to more outstanding products in the future. Thank you so much!
Chris
High end quality design Pipe
December 23, 2022
Folks,
We are talking about a pipe that’s not a pot pipe look, it’s a pipe that looks sexy and a show piece on the table. So much thought and design went into this pipe. The quality look and feel is top shelf in my opinion folks. The Heir Team really put a lot of time and effort in this pipe!! Trust me!
Richie
Details
Materials: Stainless Steel, Zirconia Ceramic, Silicone Rubber
Included: Smoke Tool, 10 Carbon Filters, Carrying Sleeve
Size & Weight: 7oz, 6 Inches
Shipping & Returns
Shipping: In-stock and shipping within 5 business days. Free U.S. shipping. International shipping available to select countries with Fedex service, check availability and rates on the Cart page.
Returns: Returns for full refund are accepted within 30 days of your order’s delivery date, as long as the product is returned unused and in like-new condition. To initiate a return request, email support@smokeheir.com with a description of any issue and your order number. Return shipping costs are the customer’s responsibility.
Warranty
30 Day Warranty: We offer replacement parts and exchanges to resolve any issues within the first 30 days of receiving your product. Visit the support page to open a warranty claim. Our warranty applies to defects that render products non-functioning and less than premium quality. Specifically; air tight sealing, fit and finish defects, and non-accidental breakage caused by regular use as described in our User Manual. If we determine at our sole discretion that the claimed defect is covered by our warranty, we will offer a solution via replacement or exchange at no charge.
Replacement Parts: We offer low cost replacement parts to cover any accidental breakage. See our shop pages to find the correct replacement part. Please contact us via the form on the support page with any additional questions, we’d love to help!
